One point of contact
Contact Prango when a prang happens and we coordinate the response. Drivers can report from a phone using a QR code or link, and your business sees every prang that is reported.
A vehicle problem can quickly become a business problem
The vehicle is often just the start. The real problem is everything that follows: a technician stuck, a customer waiting, a schedule unravelling, and your already-stretched people are pulled away from their jobs to sort it out.
Prango coordinates the response, so your team can stay focused on their work and your customers.
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What fleet managers say
For Fleets
Transparency from notification to resolution
You and your broker see the same, consistent information at every step, so you know where things stand without having to ask.
Suitable transport, to keep business moving
We arrange transport suited to the work your people do. Eligibility and costs are communicated early, so you can make decisions to keep your business moving.
Your repairers or ours?
Choose between Prango’s network of carefully selected repairers or keep working with the ones you trust. We are always looking for great repairers to join our network, so if you have a trusted repairer you think would make a good addition, we’d love to hear from you.
Less admin, clearer choices
We coordinate the paperwork and follow up supplier invoices, so a prang does not spread into the rest of the business. You decide what to manage directly and what to delegate to your broker.
Prango takes responsibility for coordination. You and your broker keep visibility and control, so your people can get on with their work.
Fleet FAQs
Do we have to deal with all the different suppliers involved?
No. We coordinate the tow operators, repairers, rental providers and assessors, and bring the information and invoices together. You deal with one team.
Is there a cost for a replacement vehicle?
Eligibility and costs are communicated early. Where cover applies, we arrange suitable transport and keep you informed of any costs before they arise.
What if our driver was at fault?
We still coordinate the response and can support affected parties where appropriate, while keeping you and your broker informed.
Can our driver get a replacement vehicle while liability is being worked out?
Where eligible, we can arrange suitable transport early so work is not held up while liability is clarified.
Can you match the replacement vehicle to the work our drivers do?
Yes. We arrange transport suited to the work your people do.
What if more than one vehicle is involved?
We coordinate each vehicle in the response and keep reporting consistent across the file.
Can we use our own repairer?
Yes. Choose Prango’s network or keep working with repairers you trust.
Do you support us outside metro areas and after hours?
Yes. We coordinate support across locations and after hours where suppliers are available.
Keep your businesses going