Less operational distraction
Prango coordinates the day-to-day response, so your team is not pulled into chasing suppliers and updates.
Don’t let a prang stop your business, or theirs.
Your clients expect more than a policy. They expect an ongoing relationship with someone who understands their business. We keep businesses going after a fleet vehicle has a prang, and we do it alongside you. Prango coordinates the parties involved. You and your client see the same information from notification to resolution, and your senior people stay focused on the relationship, not the logistics.
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What brokers say
For Brokers
Stronger client relationships
A service your clients notice and value, delivered under your relationship. They get one place to report a prang and access to a carefully selected network of repairers.
More opportunities to show value between renewals
Shared claim reporting and policy date reminders give you more reasons to be in touch with your client between renewals.
You stay central to the client
Prango supports and coordinates. It does not step in. You and your client keep the decisions. Think of us as your wingman.
For claims teams
Fewer gaps, easier files
The prangs that take the most time are the ones with missing details or a dispute. Prango captures the details early and brings them together in a consistent format, so what reaches you is easier to process.
More consistent information
You receive the same documents in the same format every time, so there is less back and forth.
Greater visibility of each shared claim
You and your client see the same information through to resolution.
Less chasing for details
Driver and third-party details are captured early, along with photos and supporting information, so there are fewer gaps by the time a file reaches you.
Practical support through complex situations
We can get into the detail with you and act as a sounding board at any point.
Early intervention for affected parties
Where your client’s driver is at fault, we contact the affected party early and can arrange their repairs and a reasonably priced replacement vehicle. The same level of service is provided to this person as your client, looking after your client’s reputation and reducing calls to the business.
Loss mitigation
When you receive a demand, we can arrange for repair costs to be assessed and check the amounts claimed appear reasonable.
Prango extends what you can offer your clients without coming between you. Less friction means a stronger relationship, and more opportunities to show your value between renewals.
Broker FAQs
Will you deal with my client directly?
Yes. We work directly with your client and you see the same information they do. We coordinate the day-to-day response, so you can focus on your client relationship.
How do you work with my claims team?
We share consistent documentation and updates with your claims team as the response progresses, so files are easier to process and there is less back and forth.
Do you lodge claims with the insurer?
Where agreed with you, we can lodge claims with the insurer and keep you and your client informed at each step.
What if there are only limited details?
We capture what is available early and follow up to fill gaps, so more complete information reaches you before the file gets complex.
Can you tell us whether it is under or over excess?
We review available information early and communicate whether a claim appears likely to sit under or over excess, so you can advise your client with confidence.
Can you tell us early whether a vehicle is repairable?
We work with repairers and assessors to provide an early view on repairability where possible, before significant time is invested in the file.
Can you check whether a third party’s repair costs are reasonable?
Yes. We can arrange assessments and review claimed repair amounts against what appears reasonable for the damage described.
My client was at fault. Can you help contain the other party’s costs?
We contact affected parties early and coordinate repairs and suitable transport to help contain costs and protect your client’s reputation.
Can you help with invoice chasing?
Yes. Following up supplier invoices is part of our coordination, reducing admin for you and your client.
Keep your businesses going