FAQs
Find answers to our most commonly asked questions
Do I automatically receive a replacement vehicle if the accident wasn’t my fault?
In many cases, drivers who are not responsible for an accident may be able to recover the reasonable cost of a replacement vehicle from the at-fault driver or their insurer. Eligibility depends on the circumstances of the accident.
How quickly can a replacement vehicle be arranged?
Vehicle availability and delivery times may vary depending on location and circumstances. Our team will aim to arrange a vehicle as quickly as possible.
What types of vehicles are available?
Prango offers a range of vehicles including compact cars, sedans, SUVs and utility vehicles.
What if I was at fault?
Prango offers flexible vehicle hire options that can help you stay mobile while your vehicle is being repaired.